terms and conditions

Terms and Conditions

Please read the following terms and conditions very carefully as we will not be responsible for any of the actions by you mentioned in this page for any reason. 

By accessing or using any part of our website, you agree to be bound by these Terms of Service or else you may not access the website or use any service . If these terms of service are considered an offer ,acceptance is expressly limited to these terms of services 

general conditions

We reserve the right to refuse any service for any reason at any time

you understand that your content (not including credit card information), may be transferred unencrypted and involve

a) transmissions over various networks;

b) changes to confirm and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfers over networks. 

Website Content

All content found on the website (except user-submitted) is the property of Indian Crafts Company.

You are not permitted to distribute and/or supply our content without prior written permission from Indian Crafts Company.


By ticking the ‘I Agree’ box on our checkout page you are agreeing to the terms & conditions of this document.


prices for products are described by us. If you send any query or reach us by email or call are all incorporated into these terms by reference. Prices, products and services may change at www.info@indiancraftscompany.com


Occasionally, an error may occur and goods may be either incorrectly priced or described in which case we will not be obliged to supply the goods at the incorrect price or in accordance with the incorrect description or at all. We reserve the right to correct any errors from time to time. We will (at our discretion) either cancel your order and refund the price you have paid or use reasonable endeavours to contact you and ask you whether you wish to continue with the order at the correct price or correct description. If we are unable to contact you or you do not wish to continue with the order at the correct price or correct description, we will cancel your order and refund the price you have paid.

Exclusive Items

Our Crafter Select dies are exclusively available on www.carnationcrafts.co.uk for a period of at least 3 months from launch. Any products showing the Exclusive badge can’t be found anywhere else.

Payment and Delivery

The processing of your payment and acknowledgment of your order (including sending you an email confirming your order is being processed) does not constitute legal acceptance of your order.

Cancellations and Returns

Orders can be cancelled within 24 hours or up to the order is shipped.  We will refund the order to the card or PayPal account used to originally pay for the order.  Once an order has been shipped, any cancellation will be treated as a return.


Returns can be made within 12 days of the shipment date. Returns are free for faulty items or orders that have been dispatched incorrectly – other return charges will be at your expense. Please include the order highlighting the items you are returning with a covering letter. Returns made after 12 days may not be accepted by us and may be returned to you at your expense. If, in our discretion, we accept a late return then we reserve the right to make a charge to cover the cost of processing the return. Before returning any item please contact the office via our email customerservices@indiancrafts.com to discuss the best method of return. All returns that are due to a change of mind must be in original undamaged packaging ready for re sell.

Changes to Terms and Conditions

These terms and conditions were last updated on 8th april 2022.

We may change these terms and conditions at any time and without notice.

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